Terms and conditions

This Agreement applies to you (Customer or you) and your use of the website, http://www.brownbox.my (Site) of BrownBox Office Furniture and the provision of the Goods. 

By accessing and using the Site, or placing an order for Goods, you automatically agree to the terms of this Agreement as set out below.

Order

Orders for the Goods received from the Customer shall be deemed to be received by BrownBox at the time that we send an order confirmation to your email address.

Orders considered valid once the payment is made. There is no amendment is allowed after order is placed.

BrownBox reserves the right to reject or cancel any order in its sole and absolute discretion.

Payment Term

Full payment upon checkout order.

Payment Method

Please make payment within 48 hours after order placed to avoid order being cancelled. Send us bank in detail with order number to sales@brownbox.my

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You can make payment by:

1. Online Banking / Bank Transfer

BANK: MAYBANK

ACCOUNT NAME: IGREEN OFFICE FURNITURE SDN BHD

ACCOUNT NUMBER: 514208604956

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2. Bank in cheque (delivery lead time subject to the date of float clearance from bank)

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3. Credit Card (Paypal)

You can make payment by credit card during checkout.

Paypal is our website payment provider. If you don't have paypal account, just click 'pay by credit or debit card'.

Delivery Lead Time

Our product is made to order. Production period is 5-15 working days.

So normally we will deliver within 3 weeks.

Delivery & Installation

Delivery & installation is free for order above RM600 within Klang Valley.

Area included (Kuala Lumpur / Ampang / Cheras / Petaling Jaya / Damansara / Shah Alam / Subang Jaya / Puchong / Kota Kemuning / Sungai Buloh / Selayang / Batu Caves / Gombak / Kepong / Setia Alam / Klang 

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Please call to customer service +6011 3863 8080 for area not mentioned above.

Return or Exchange Policy

Items sold are not exchangeable or refundable. We don't accept refunds or exchanges for change-of-mind or damages caused by third-parties.

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We check all our items before delivery to ensure the items are correct and in good condition.

 

If you have received an incorrect or defect item, please call us at 011-3863 8080 and whatsapp/email us sales@brownbox.my together with the image. We strongly recommend you to check your item on the spot.