Warranty

BROWNBOX OFFICE MALAYSIA warrants all of its products against manufacturing defects for period of 1 year from the date of delivery. BROWNBOX will repair or replace any product with a comparable component or product, which falls under normal and reasonable use of which the product is intended for. Damage or repairs arising from abuse, accident, vandalism, or alteration of the product from its original conditions, shall NOT be considered as manufacturing defects.

Important information regarding leather and wood:
The leather is a natural product. Scars, cracks, and creases are all proof of the authenticity of the material. These typical features do not give cause for complaint.
Wood is a natural product, which means that differences in color, gains, and structure cannot always be avoided. This applies to the colors in color charts and subsequent deliveries. These deliveries do not give a cause of complaint.

The following cases are not covered by the Warranty:

  1. Natural variations in wood grain or figure or the presence of character marks.

  2. Changes in surface finishes, including colorfastness, due to aging or exposure to light.

  3. Marks, scars, or wrinkles occurring naturally in leather.

  4. Failure resulting from normal wear and tear.

  5. Pilling of textiles.

  6. The matching of colors, grains, or textures of natural materials.

  7. The colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards.

  8. Damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight.

  9. Damage, marking, or staining of cushions due to prolonged exposure of weight stacked on top (stack-able chairs).

  10. Discoloration of any light-colored textiles due to soiling, stains, or dye transfer from clothing including denim.

  11. Foreign objects abrading fabric over time.

  12. Products that are exposed to extreme environmental conditions or that have been subject to improper storage.

  13. Damage, expanded, marking or staining of laminated chipboard wood top due to exposure to liquids.

  14. Products that being classified as Special made, Custom made, or unwarranted.

To report a defective product, the customer has to write to the customer service team (sales@brownbox.my) or 011-3863 8080, together with photographs of defective item. To ease communication, please send at least 3 photographs of:-

  • Product Purchased

  • Damage Part / Defect Area

  • Invoice / Delivery Order

The product replacement process may take up to 6 weeks.