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PLACE AN ORDER
Any change or cancellation of the Order is not allowed after the payment is confirmed.
Please contact us online
+011-38638080 for further assistance.
PAYMENT TERMS
Full payment after placing the order.
PAYMENT METHOD
1. Online transfer
"Online Transfer/ Bank Transfer"
(please email us slip with order number)
BANK: MAYBANK
ACCOUNT NAME:
BROWNBOX OFFICE FURNITURE MARKETING
ACCOUNT NUMBER: 562740148673
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2. Bank check in (the main time of delivery is subject to the date of release from the bank)
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3. Credit Card (paypal)
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email: sales@brownbox.my
FABRICATION
Our products are made to order.
Products will be shipped within 3~7 business days.
DELIVERY & INSTALLATION
The day before delivery,
Our logistics team will call to confirm the delivery time.
A charge of RM50 will apply if the delivery time is changed at the last minute.
Terms and conditions
When you purchase any product ("Product") and/or handling, delivery, installation and/or any other service ("Service") from BrownBox by Igreen Office Furniture ("we", "us") at www.brownbox. my ("Website"), you enter into a legally binding agreement with us based on these Terms of Purchase. Each order you use to purchase Products and/or Services will be referred to as an "Order".
Place an Order
Your order is considered an offer to purchase Products and/or Services from us at the price specified in the order confirmation email. You also need to provide us with an active email address and phone number so that we can contact you easily.
After placing your Order, you will receive an order confirmation email. This contains the order number, details of the Products & Services you have ordered and the total cost of the Order.
Orders will be accepted after payment is made. No changes are allowed after the order is placed.
BrownBox reserves the right to refuse or cancel any order at its sole discretion.
Your order is only accepted by us when we send you a Shipping Notification email.
Payment
Full payment must be made at order checkout.
Payment method
Please make the payment within 48 hours after the order is placed to avoid the order being cancelled. Please send a copy of the payment receipt with your order number to the emailsales@brownbox.myin detail.
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You can make payment through the following methods:-
1. Online Banking / Bank Transfer
BANK: MAYBANK
ACCOUNT NAME: BROWNBOX OFFICE FURNITURE MARKETING
ACCOUNT NUMBER:562740148673
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2. Check bank in(the main delivery time is subject to the release date from the bank)
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3. Credit Card (Paypal):
You can pay by credit card at checkout.
Paypal is our website payment provider. If you don't have a paypal account, just click 'pay by credit or debit card'.
Delivery duration
Our products are made to order.
Products will be shipped within 3~7 business days.
Delivery & Installation
Shipping & installation isfreein the Klang Valley area ifpurchases over RM800.
Areas not including free delivery & installation services : Rawang, Serendah, Kapar, Puncak Alam, Kuala Selangor, Bukit Beruntung, Tanjung Malim, Kajang, Seri Kembangan, Mahkota Cheras, Bangi, Semenyih, Putrajaya, Cyberjaya, Port Klang, Teluk Panglima, Jenjarom , Carey Island, Ketam Island, Indah Island, Tanjung Sepat, Sepang.
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We are unable to accommodate special requests for delivery, such as calling ahead, delivery on a specific date/time.
Please email our customer service team at sales@brownbox.my or call 6011-3863 8080 if you have any questions.
Return & Exchange Policy
Items sold cannot be exchanged or returned. We do not accept refunds or exchanges for changes of mind or damage caused by third parties.
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We check all items before shipping to ensure they are correct and in good condition.
If you receive an incorrect or defective item, please e-mail our customer service team atsales@brownbox.myor call online6011-3863 8080along with the image. Therefore, we strongly recommend that you check your item on the spot upon receipt.